LITS Student Guide: 2020-2021

Remote Computer Lab Access

Many courses use specialized software currently installed in computer labs across campus. View the list of software on campus computers. You can connect to those labs to access these programs from your own computer. If your course requires specialized software, you can connect remotely to a computer on campus already equipped with a variety of programs. For more information, follow the directions on the LITS website, or contact the Technology Help Desk at helpdesk@mtholyoke.edu.

Public Computers

During the spring semester, resident students will have access to a limited number of public computers in the Information Commons and the MEWS.  

Recommended Computer Standards

Any computer purchased within the past 4 years will serve your needs. The detailed minimum standards that LITS recommends are listed below.

Recommended minimum standards for an existing computer:

• PC-Windows 10; 8GB Ram; i5 processor; Current anti-virus and malware protection software.

• MAC-OS 10.14; 8GB Ram; 1.3 GHz processor; Current anti-virus and malware protection software.

Recommended minimum standards for a new or refurbished computer purchase:

• Latitude 7300 13" / 1.6 GHz quad-core i5 8th Gen processor / 16 GB / 256GB Solid State Drive

• MacBook Pro 13" / 1.4 GHz quad-core i5 8th Gen processor / 8 GB (16GB recommended) / 256GB Solid State Drive

If you have any questions about hardware, software, or other accessories, email helpdesk@mtholyoke.edu.

LITS Laptop Loans

LITS has a limited number of laptops available for semester loan.  These laptops are available to students who do not have access to a personal computer, and who need a device to complete coursework.

If you have questions about borrowing a laptop from LITS, please email libcirc@mtholyoke.edu.

Mount Holyoke has a core set of software tools that are installed and available on all College owned computers, and supported by our Technology Help team. This campus software can be accessed on your personal computer through Remote Computer Labs.

College license allows for the following to be installed on personal computers:

Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)

Enter your Mount Holyoke email address at Office 365 for Education and follow the prompts to download Office 365 apps on your home computer. 

• Please note: LITS does not support Microsoft One Drive as storage. Please use your MHC Google Drive for storage.
• Microsoft 365 Training 

Mathematica, SPSS, Nvivo, MatLab, and STATA SE

Submit the Academic software for home use request form for access

ChemDraw

Follow these instructions for downloading ChemDraw to personal computers.

Adobe

• Adobe Creative Cloud licensing has been extended and is freely available to students, and can now be installed on your personal computer. 

• Download Adobe Acrobat Reader DC for free, to read PDF files.

• You can sign into Adobe Spark with your school account by using your mtholyoke.edu address.

Staff from the MEWS Teaching Area can answer questions about the different uses of Adobe. Contact them at vidconsult-g@mtholyoke.edu.

VPN stands for virtual private network. MHC VPN allows us to connect to the MHC network from home (or while traveling) safely and securely in order to access campus resources. VPN makes your connection private and secure. This is important when working with private, secure or high risk college data, as well as if you're on a public wifi.

VPN is only required when using an on-campus restricted software or library resource, or when connecting remotely to a campus computer.  For the majority of student work, VPN is not necessary.

Take a look at the examples below to better understand when you should connect to VPN: 

• Accessing files on the campus AMBR file server: VPN is necessary

• ​Remote access to a microscope computer or campus lab computers: VPN is necessary

• Accessing library research databases: VPN is sometimes necessary 

• ​Accessing your MHC Gmail, Calendar, Drive, Moodle, Zoom, etc: VPN is not necessary

To set up VPN, follow these directions from the LITS website.

If you need assistance, please email helpdesk@mtholyoke.edu.

LITS offers Zoom as the primary video conferencing option for the campus community for classes, meetings, and other campus activities. Zoom, designed to be intuitive, provides excellent video and audio quality, even over long distances.

All Mount Holyoke students can initiate video and audio conference calls of unlimited duration using this tool.

Zoom setup

If you are a first-time user of Zoom at Mount Holyoke, be sure to go to mtholyoke.zoom.us to download Mount Holyoke Zoom, get to our institution's domain on Zoom. Follow the Zoom Video Conferencing instructions on the LITS website to properly access your account through Mount Holyoke. If you have trouble downloading Zoom, please contact the Technology Help Desk.

LITS encourages you to test your Zoom connection to familiarize yourself with the tool and all of its features. Go to zoom.us/test and click Join to enter a test Zoom meeting, from there you can practice muting and unmuting yourself, turning your camera on and off, etc. If you are having trouble connecting to Zoom, email helpdesk@mtholyoke.edu.

To change your name, have a temporary name, or display your pronouns in Zoom, visit Zoom videoconferencing. The instructions are located under the heading "Changing your name in Zoom." 

Please note: if you have multiple Google accounts - such as a personal Gmail address, as well as your Mount Holyoke account you may need to log out of other Google accounts before trying to access mtholyoke.zoom.us, in order to log in successfully. If you receive any unexpected errors, please take a screenshot if you’re able, and contact the Help Desk at helpdesk@mtholyoke.edu. 

Security

It is important to keep Zoom up-to-date.  This Zoom page provides guidance about how to check for available updates.  If prompted by Zoom to run an update, please do so. 

Review the security tips on our main web site to view additional settings that will improve the security of your sessions.

Additional support

There are a variety of support options available. These include:

• Zoom’s Getting Started support pages will help you get started.

• Zoom created several short (under 1 minute) videos covering the basics.

• Zoom’s downloadable guide covers intermediate and advanced features.

• Access Zoom’s 24/7 chat support by using the Help icon that appears at the bottom of https://www.zoom.us.

• LinkedIn Learning offer the course, "Learning Zoom."

If you need additional assistance, email helpdesk@mtholyoke.edu.

Antivirus and malware protection

If you are using an existing personal computer, please keep the Operating System and Security Software up to date.  

Free Antivirus Software recommendations:

• Sophos Home, AVG Free, Bitdefender
• Windows Defender (built in to Windows 10) 

Free AntiMalware Software recommendation: MalwareBytes

Stay safe online

As we spend more time learning, teaching, and working online, it is more important than ever to be mindful of threats posed by scammers and bad actors seeking to disrupt our efforts. LITS asks that you remain vigilant and utilize our resources to stay safe online: 

• Fortify the security of your Zoom meetings and prevent uninvited guests from disrupting your calls with our Zoom Security Recommendations. 

• Learn how to avoid phishing attempts and report suspicious emails in the Phish Bowl. 

In response to COVID-19, many internet providers are offering discounted service plans and have opened their WiFi Hotspots to the public in an effort to keep everyone connected. These providers include: 

• All Xfinity WiFi Public Hotspots across the country are available to anyone who needs them for free, including non-subscribers. You can find a map of hot spots here. Just use “xfinitywifi” network name and launch a browser.
• Comcast is offering an Internet Essentials package to eligible households who are not existing Xfinity Internet customers, and have not subscribed to Comcast Internet within the last 90 days.
• AT&T is keeping their public Wi-Fi hotspots open for any one who needs them. The service is also offering unlimited internet data and offer internet access for limited income households at $10 a month through the Access from AT&T program.
• Charter Spectrum is offering Free WiFi Hotspots and free spectrum broadband and Wi-Fi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll. Installation fees will be waived for new student households

If you do not currently have internet service, and these options will not meet your need, please email helpdesk@mtholyoke.edu.

Ensure your best connection

Next to the internet provider you use, the most important factor is how you connect to the network within a house or other location. Things to consider: 

• If possible, directly connecting to the internet router or access point via a wired (Ethernet) cable will provide the best quality, especially for audio/video applications like Zoom. If you connect via Ethernet, you don’t need to worry about wi-fi quality.
• If you need to use wi-fi, the quality of your wireless connection will significantly impact your overall internet quality.
  • Avoid having two or more walls or one floor between your computer and your home’s internet router/access point. 
  • Houses larger than 1,500 square feet or so (depending on layout and building materials) will usually need multiple wireless access points for good house-wide coverage.
  • If you’re using the wireless access point that came with your internet connection, note that these often have average to poor coverage.
  • Consider installing a newer wi-fi access point, or wi-fi mesh networks that cover your home with multiple access points. The Wirecutter by The New York Times regularly tests and recommends WiFi access points and mesh hardware.

Email helpdesk@mtholyoke.edu for support if you are concerned about the reliability of your home internet connection. 

During the spring 2021 semester, LITS will be maintaining multi-function devices (MFDs) in the following locations: 

• Blanchard -- near the Information Desk

• Blanchard -- upper level, Skinner Green side of building

• LITS -- Information Commons

• LRC -- Ciruti Language Resource Center lounge

Other MFDs may become available as the semester progresses.

Residential students may print to this MFD from their personal computer using Mobility Printing.  Additional information about campus printing can be found on the Printing on campus page of the LITS website.

If you have questions about using the MFD on campus, contact helpdesk@mtholyoke.edu.