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Teaching Remotely During A Disruption

Support Resources

For training and questions, please first consult the many linked resources, documentation and tutorials on this guide. If you cannot find what you need here, LITS staff are providing support through the mechanisms listed below. Please be aware that individual direct responses from LITS staff will likely require longer lead times than usual, given the circumstances.

  • LITS will hold a daily Zoom live session for instructors each weekday, offering live help with Moodle, Zoom, and Google tools. Bring your questions!
    • Live support sessions will be offered Monday through Friday, from 12-1 PM Eastern time.
    • A link to the live session is on the calendar on the front page of this guide.
  • Scheduled trainings may be available in advance of the implementation of remote teaching plans.
  • Email the MHC Moodle Help Team.
  • Email the MHC Zoom Help Team.

Limited "Live" Classroom Support

Should you be holding a synchronous class session through Zoom and experience significant technical difficulties that you cannot personally resolve, you can write or call the Technology Help Desk; staff will help triage if they are available to do so. We cannot guarantee that there will always be available staff to serve in this capacity.

Significant technical difficulties could mean your class cannot continue as you have planned. Prior testing and re-testing is always recommended. You are welcome to join the daily instructor support call or open your personal meeting room to run any tests you may need to conduct prior to hosting a virtual class.  It is vital to remember that your home internet connection and overall internet traffic can negatively influence your online experience, which in this current national crisis is more likely than during normal times.

Frequently Asked Questions

What if I cannot deliver all my essential content online and students will not be prepared for the next class in a sequence (for example, labs)?

  • It may not be possible to translate all of your planned content to an alternative teaching format. If there are skills (e.g., hands-on, experiential, or practice-based) that cannot be readily translated, is it possible to think about how else students might be able to develop those skills? For example, is there a way to think about shifting the content from this semester's course to a course offering in the fall? Where possible, consider adding an experience to the beginning of the next course in the sequence.

What if my student has limited access to technology when away from campus?

  • Provide asynchronous alternatives to synchronous class meetings if at all possible.
  • Zoom has options for connecting via voice/audio only, including an opportunity to establish a toll-free call-in number.
  • We have also enabled the Moodle app for smartphones, which may help students in such situations.

What is VPN and when do I need it?

  • VPN stands for virtual private network. MHC VPN allows us to connect to the MHC network from home (or while traveling) safely and securely in order to access campus resources. VPN makes your connection private and secure. This is important when working with private, secure or high risk college data, as well as if you're on public wifi.
  • VPN is only required when using an on-campus restricted software, library resource, or while connecting remotely to a campus computer.  For the majority of student work, VPN is not necessary. Take a look at the examples below to better understand when you should connect to VPN:
    • Accessing files on the campus AMBR file server: VPN is necessary
    • Remote access to a microscope computer or campus lab computers: VPN is necessary
    • Accessing library research databases: VPN is sometimes necessary
    • Accessing your MHC Gmail, Calendar, Drive, Moodle, Zoom, etc: VPN is not necessary

Help! I tried installing GlobalProtect on my Mac, but can't connect!

How do I ensure I'm providing equitable access to learning for those students who have returned to China, or other internet-restricted countries?

Have more questions? Share them via our feedback form, additional questions will be answered here as they arise!

MHC Accessibility Barriers Form