For training and questions, please first consult the many linked resources, documentation and tutorials on this guide. If you cannot find what you need here, LITS staff are providing support through the mechanisms listed below. Please be aware that individual direct responses from LITS staff will likely require longer lead times than usual, given the circumstances.
Should you be holding a synchronous class session through Zoom and experience significant technical difficulties that you cannot personally resolve, you can write or call the Technology Help Desk; staff will help triage if they are available to do so. We cannot guarantee that there will always be available staff to serve in this capacity.
Significant technical difficulties could mean your class cannot continue as you have planned. Prior testing and re-testing is always recommended. You are welcome to join the daily instructor support call or open your personal meeting room to run any tests you may need to conduct prior to hosting a virtual class. It is vital to remember that your home internet connection and overall internet traffic can negatively influence your online experience, which in this current national crisis is more likely than during normal times.
Have more questions? Share them via our feedback form, additional questions will be answered here as they arise!