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Learning Remotely: A Guide for MHC Students

Frequently Asked Questions

  • I just got an error message when I tried to log into my.mtholyoke, what do I do? 

This is a common error. Try the following steps, and contact the Technology Help Desk if the error persists

  • Chrome: Open a new browser in Incognito Mode
  • Firefox & Safari: Open a new browser in private mode
  • Refresh Chrome browser and then access my.mtholyoke log in


  • How do I return my library materials?

If you are returning in the fall you may keep any library materials. Contact to extend laptop loans.
If you are not returning in the fall and have not received an email about how to return your items contact for more information.
If you are still on campus or in the area, we will have limited hours where you may drop off library materials. See the LITS Materials and Equipment Drop-off page for more information. 

  • I found a book Mt Holyoke has in the stacks, but I’m already home. How do I get it? 

If it is a book recommended or required for class, see our course reserves page, for more information. If it is a book for research, we suggest looking for an ebook, or requesting it though ILL

  • How do I get special software needed for my class? 

Take a look at the software page on this guide to see what's available for students.


  • How will I get reserves? 

LITS is currently working with faculty to move needed course reserve materials online so you can access them through your Moodle course. See the Course Materials page for more information.

  • Do I need to return my books before I leave?

You are welcome to take most books (including Five College and ILL books) with you. There will be no fines.  Returning students can bring books back in September. We are talking about mailing options for seniors, but we don't yet have a plan worked out. We will communicate specifically with seniors when we do. For more information see the Course Materials page.

  • If I’m on campus or nearby, will the library be open? 

The library building is currently closed. See our hours page for any updates.

  • I found an ebook that's only available at another Five College, how can I get access to it?

If you want an ebook that is only available through other Five Colleges including Smith, Amherst, UMass, or Hampshire, the best thing to do is to submit an InterLibrary Loan (ILL) request. Our ILL staff will see if they are able to borrow an ebook version from another library. If you happen to only need certain chapters or could get by with only certain chapters, there is a better chance under COVID conditions that we'd be able to get chapters rather than the whole book. Another option is to first try to get the whole book and then if that doesn't work, request chapters.


  • Will Pratt Music Library, The Language Resource Center, or Archives be open? 

Pratt Music Library and the LRC will be closed for the remainder of the semester. Contact the Circulation Desk at for help with finding resources in both locations.

For information about Archives and Special Collections, visit their LITS webpage, or email


MHC Accessibility Barriers Form